Frequently Asked Questions
Everything you need to know about your Jula Jewelry experience.
What materials are used in Jula Jewelry pieces?
Our collections are crafted using high-quality materials including 18k gold vermeil, sterling silver, and ethically sourced semi-precious gemstones. Each piece is hypoallergenic and nickel-free.
How should I care for my jewelry to ensure it lasts?
To maintain the brilliance of your pieces, we recommend removing them before swimming or showering and avoiding contact with perfumes or lotions. Store your jewelry in the provided Jula pouch when not in use.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the domestic region. International shipping can take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging. Please note that for hygiene reasons, earrings are final sale unless they arrive damaged.
Do you offer a warranty on your products?
Yes, all Jula Jewelry comes with a 1-year limited warranty covering manufacturing defects. This does not cover normal wear and tear, accidental damage, or lost items.
Can I track my order once it has been placed?
Absolutely. Once your order is dispatched, you will receive an email confirmation containing a tracking number and a link to monitor your delivery progress.