Returns & Exchanges

At Jula Jewelry, we want you to love your new pieces, which is why we offer a 30-day return window for all items in their original, unworn condition. Please note that for hygiene reasons, earrings are non-returnable unless defective.

1

Initiate Your Request

Visit our online returns portal with your order number and email address to select the items you wish to send back.

2

Prepare Your Package

Securely place the jewelry in its original branded box and protective packaging to ensure it arrives back to us safely.

3

Affix Shipping Label

Print the prepaid shipping label provided via email and attach it to the outside of your return parcel.

4

Receive Your Refund

Once our team inspects the returned items, we will issue a refund to your original payment method within 5-7 business days.

đź“…

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

đź’ł

Fast Refunds

5-7 business days processing